TANZANIA – NCBA Group, a financial services conglomerate, has unveiled its innovative banking omnichannel application, NCBA Now, in Tanzania to enhance digital banking penetration and offer a better overall experience for its customers.
The NCBA Now App offers real-time account monitoring and card management, service requests and customizable alerts, fund transfer options, bill payments, and instant mobile wallet transactions, providing a seamless banking experience on both mobile and web.
NCBA Now can be accessed through the App Store or Google Play Store, enabling customers to seamlessly manage their bank accounts from the palm of their hands.
“The new NCBA Now App we are unveiling is a testament to our continued pursuit of innovation and a good customer experience,” NCBA Group Managing Director John Gachor said.
“As a digitally-led financial institution, we want to play a big role in enhancing financial inclusion across our markets in the East African region through innovative financial solutions that cater to the market needs and also produce products that address the challenges our customers are facing.”
The bank will roll out the revamped NCBA now app in its other regional markets, Uganda, Rwanda, and Ivory Coast, further entrenching digital banking penetration across East Africa and beyond.
This milestone follows closely on the heels of the bank’s exceptional financial performance for the fiscal year ending December 31st, 2023, further cementing NCBA’s position as a trailblazer in financial understanding and technological innovation.
NCBA’s remarkable financial results, highlighted by a profit after tax of TZS 20,164 Billion and notable growth across key financial metrics, underscore its leadership status within the banking industry.
The bank’s strategic foresight and resilience in navigating market complexities have propelled it to the forefront of Tanzania’s financial landscape.
“We have listened to all your feedback, gone back to the drawing board, and we are now pleased to launch the NCBA NOW App officially,” said Claver Serumaga, Managing Director of NCBA Tanzania.
“This app offers our customers complete control over their finances, allowing them to monitor their accounts in real time, manage their cards, and make transaction service requests of up to 5 million in value, all in one place.
“Additionally, the app facilitates multiple fund transfers simultaneously, bill payments, and instant mobile wallet transactions, ensuring a seamless and secure banking experience.”
Regarding digital businesses, NCBA has been at the forefront with products such as M-Pawa, the second-largest mobile lending platform in Tanzania, which has played a significant role in the trajectory of the Bank’s financial Results for 2023.
These digital ventures have contributed to NCBA’s overall growth and reaffirmed its customers’ dedication to meeting the evolving needs of the fast-paced digital era.
Looking ahead, the rollout of NCBA Now is envisioned to propel NCBA’s 2024 financial performance further as it redefines the banking experience and empowers customers to achieve their financial goals quickly.
The Bank will continue to use this state-of-the-art platform’s capabilities to roll out additional innovative digital solutions to meet its customers’ dynamic financial needs.
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